This package is offered as a monthly direct debit option. If you wish to cancel your direct debit, you must give one full calendar month’s notice in writing by emailing enquries@tomdeanswimschool.com with your request. Your last lesson will be the last week of the calendar month of the final direct debit payment.
Any unpaid direct debits will incur a rejection fee of £15 per rejection. A maximum of 2 rejections fees can be added equal to £30.
In the interest of Health and Safety parents are NOT permitted onto poolside, except where specific sessions require the attendance of a parent/guardian.
Parents/guardians are required to stay within the building during the lesson.
In the event of circumstances beyond our control lessons may be rescheduled or cancelled without prior notice, although efforts will be made to provide notice, notice cannot be guaranteed. Tom Dean Swim School is entitled to offer an alternative lesson or suitable alternative in these circumstances.
Refunds or rescheduled lessons will not be given for nonattendance due to holidays or sickness of participants.
Claims for refunds will not normally be considered. However, certain requests may be considered in exceptional circumstances at the discretion of the Management, for example a serious illness.
Where considered necessary Tom Dean Swim School reserves the right to change the course details, i.e. day, time, course, instructors etc. Efforts will be made to give prior notice, although this cannot be guaranteed.
Approximately 5 minutes per lesson will be allocated to the administration of registration and achievement records for participants. Please arrive on time before the swimming lesson start time.
All places booked on the swimming lesson programme must be paid for in advance and, therefore, bookings cannot be taken without prior payment.
You must use all equipment and facilities in an appropriate manner and give safe regard to your own Health and Safety and to that of others.
We will write to you to inform you a minimum of two weeks in advance before the introduction of any price adjustments. It is the participants responsibility to inform us if personal details change e.g. address, telephone number, email. Participants who do not wish to accept an increase in subscription may give notice in accordance of condition 1. In such circumstances the participant giving notice must continue to pay at the current rate until the notice period ends.
We reserve the right to withdraw all or any part of our facilities for any periods where we require them for events, repair, alteration or maintenance work. Where possible an alternative facility will be provided. No refunds will be provided under the condition if there are no more than 6 instances of withdrawing facilities in any 12 month period. We reserve the right to offer a suitable alternative.
We accept no liability for lost or stolen goods whilst on our premises unless s a direct result of our negligence. Property stolen in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and we will not accept any liability for loss or damage to them.
It is your responsibility to ensure that the participant are fit to use the facilities. Please inform a member of the Tom Dean Swim School Team of any health or medical conditions.
Participants must comply with conditions of use displayed throughout the centre relevant to each activity.
Tom Dean Swim School reserve the right to adjust or amend the terms and conditions as necessary, whilst efforts will be made to provide notice this cannot be guaranteed. Participants are requested to adhere to the terms and condition of use. These may vary from time to time within the centre of choice.
For Health and Safety reasons, participants who have suffered diarrhoea in the last 24 hours are asked not to attend any swimming lessons. Aqua nappies must be worn for all non-toilet trained children.
If payment cannot be made access to the classes may be withdrawn at the discretion of the management team.
We reserve the right to cancel a participant's direct debit if these conditions are not adhered to.
The Direct Debit Guarantee
This Guarantee is offered by all bank and building societies that accept instructions to pay Direct debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Tom Dean Swim School will notify you seven working days in advance of your account being debited or as otherwise agreed. If you request Tom Dean Swim School to collect payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of you Direct Debit by Tom Dean Swim School or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Tom Dean Swim School asks you to.
You can cancel a Direct Debit at any time by simple contacting your bank or building society. Written confirmation will be required. Please also notify us.
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